frequently asked questions

 
 

What is the jewelry made of?

Brass

An alloy of copper and zinc, the brass we use is composed of 85-87% copper and 13-15% zinc. Brass will lose its original shine over time but can be restored by regular cleaning. 

 

Sterling Silver

An alloy of silver containing 92.5 % silver mixed with 7% of other metals like copper. We prefer this over pure silver as it very soft and fragile. Alloyed with copper, the pieces turn out stronger and more durable. 

 

Do you ship nationwide?

We ship with a flat rate of 280 pesos nationwide and we ship via LBC, with an ETA 5-10 days upon placing an order. For shippings outside the Philippines, please email us at contact@goldenmonstera.com 

 

Is it possible to order and pay offline?

We accept payments through LBC and Palawan Express.

Send us a message with your order to: contact@goldenmonstera.com or send a message through Contact.

 

Do you accept returns and refunds?

Your opinion matters to us. If you are unhappy with our products, we are willing to compensate for it. From the day you receive your product(s), you have 7 days to request for a refund. via e-mail: contact@goldenmonstera.com with your order number and return request. All products must be returned unworn and in the same packaging it came with. 

 

How do we measure a ring size?

One method is to measure the inner diameter. Take a ring that is a good fit for the finger you want your ring and measure the inner diameter of the ring (in mm). Another is to measure around your finger by cutting a thin stripe of paper and wrapping it around your finger. When you have the stripe accurately wrapped around your finger, measure it in mm. 

 

Will it tarnish/rust over time?

Our pieces do not rust or tarnish although brass items does lose the original shine with the time and use. This can be restored by properly taking care of them. 

 

Is it okay to wash/wet the pieces?

Yes, you can wear our pieces in the shower as well as in the ocean. We recommend to rinse the jewelry with clear water right after swimming in the ocean to remove the salt in your jewelry and to dry carefully after to avoid drops stains. 

For brass pieces, avoid letting your jewelry wet or in touch with water when you are not using it, the drops of water might dry and let green stains on it. 

 

How do we take care of our jewelry?

Jewelry is a very personal investment. When it is cared for properly, it can last a lifetime. Here is a step by step guide on polishing your pieces.

For superficial cleaning:

Wipe your pieces thoroughly with a jewelry polishing cloth. This cloth is laced with a chemical that brings back natural luster and shine, and is also more cost effective and eco friendly than cleaning chemicals.

For a deeper cleaning:

STEP 1: Mix 1 teaspoon of salt and half a cup of white vinegar in a Bowl.

STEP 2: Leave your pieces in for 30 seconds to 1 minute.

WARNING: Do not leave the pieces in for longer than 1 minute, as it could damage the brass and cause it to lose its original color.

STEP 3: Rub with your fingers or use a brush for surfaces that are harder to reach.

STEP 4: Rinse off with water.

STEP 5: Air dry or wipe it down with a piece of cloth until dry. To restore the shine, give it an extra rub with a jewelry polishing cloth.